Cancellation & Refund Policy

At Evocative Tour Safaris, we understand that circumstances may change. This policy outlines the terms governing cancellations and refunds.

Client-Initiated Cancellations:

• Cancellations must be submitted in writing via email or official communication channels.
• The date of receipt of the cancellation request will determine applicable charges.

Refund Structure:

• More than 30 days before departure: Partial or full refund, minus administrative fees.
• 15–29 days before departure: 50% refund of total amount paid.
• Less than 14 days before departure: No refund.

Non-Refundable Items: Certain services such as park fees, flights, hotel deposits, and third-party services may be non-refundable.

No-Show Policy: Failure to appear on the departure date without prior notice will result in no refund.

Company-Initiated Cancellations: In rare cases where we must cancel a tour due to unforeseen circumstances, clients will be offered an alternative date, credit, or full refund.

Refund Processing Time: Approved refunds will be processed within 7–14 working days via the original payment method.

For cancellation or refund assistance, please contact evocativetoursafaris@gmail.com.